Industry News - How Timber Products Has Redefined Customer Satisfaction for Sierra Forest Products
Industry News - How Timber Products Has Redefined Customer Satisfaction for Sierra Forest Products
Industry News - How Timber Products Has Redefined Customer Satisfaction for Sierra Forest Products

At Sierra Forest Products we believe in Delivering the Difference to our customers and our suppliers. Our supplier partnership with Timber Products Company is a prime example of a relationship that has continue to grow over the years of doing business together.  It has been built on our shared core values of teamwork, open communication, trust and mutual respect. 

Article provided by Timber Products Company, August 16, 2017.

When Sierra Forest Products opened its Chicago division in January 2000, the group was operating in a 25,000-square-foot facility and only serving a handful of customers, recalls Joe Ventimiglia, Division Manager – Midwest for Sierra. Even in those early days, Sierra found that Timber Products Company gave them the same support as its larger customers.

Since then, Sierra has grown to a 150,000-square-foot facility providing lumber and panels across a 180-mile radius and their relationship with Timber Products has only strengthened. “It is no secret that Timber Products is one of our largest suppliers and one of our most valued relationships,” said Ventimiglia.

A Deep Partnership Goes Beyond Sales Goals

Shared values lie at the heart of this relationship, but the partnership goes far deeper than their similar focus on environmental sustainability, integrity, and innovation. Ventimiglia explains that time and time again, Sierra has seen proof that Timber Products is actively involved in the success of its partners. This is made evident through consistent, high-quality products and services, open communication and the speedy resolution of challenges. And, as Ventimiglia points out, challenges do crop up when dealing with a natural product.

“In all good partnerships, when a real issue arises, communication is critical,” Ventimiglia said. “We have always found that Timber Products Company attacks problems head on and with urgency and care. Timber Products and Sierra work extremely well together to come up with solutions and proactive action plans to resolve any issues as well as prevent future occurrences.”

Learning and Educating - Core Values of the Partnership

Sierra turns to Timber Products Company as a resource. For example, Ventimiglia said, “The Hardwood Plywood Veneer Association has set great industry specifications, and we work with the Timber Products team to dissect what is and is not allowable with each grade so that we can customize panels for our customers and market.”

This 17 year long, open give-and-take relationship has created a high level of trust between Sierra Forest Products and Timber Products Company.

“Simply put, we think of Timber Products as an extension of Sierra,” Ventimiglia said. He adds, “Together with Timber Products, we'll continue to evolve by focusing on removing barriers and allowing our sales team to be quick and nimble. We want to build on our successful model and continue to host workshops that help to uncover latent needs. We look forward to continuing our work together with Timber Products while creating value for our customers.”

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